Cruise Sales & Tour Operations Specialist - Surabaya

Join Tamasyaria Dunia as a Cruise Sales & Tour Operations Specialist in Surabaya and play a pivotal role in delivering unforgettable travel experiences. This dynamic position combines sales expertise with operational excellence to ensure seamless guest journeys from the moment they book until they return home.

Surabaya, a bustling city with a rich maritime history, is the perfect setting for this role. You'll work closely with our team to organize and manage cruise and tour operations, leveraging your sales acumen to drive bookings and enhance guest satisfaction. At Tamasyaria Dunia, we pride ourselves on our commitment to excellence and innovation, and we're looking for a passionate professional to join our team and help us continue to set the standard in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize cruise and tour bookings using our in-house booking system and CRM tools like Salesforce.
• Coordinate with travel agents, hotels, and other service providers to ensure smooth operations.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Monitor and analyze sales performance to identify trends and opportunities for growth.
• Assist in the development and implementation of sales strategies to meet and exceed targets.
• Stay updated with industry trends and best practices in cruise and tour operations.
• Participate in team meetings and training sessions to share knowledge and improve processes.
• Ensure compliance with company policies and procedures related to sales and operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum of 3 years of experience in cruise sales, tour operations, or a similar role.
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent communication and interpersonal skills to build and maintain strong relationships with clients and partners.
• Strong organizational and multitasking abilities to manage multiple tasks and deadlines.
• Proficiency in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with CRM systems like Salesforce is a plus.
• Certification in cruise or tour operations is a plus.

🛠️ Keahlian

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