Operations Support Specialist - Merchant Onboarding

Join Sinar Jernih Suksesindo as an Operations Support Specialist focused on Merchant Onboarding and play a pivotal role in ensuring seamless integration of new merchants into our ecosystem. This position is ideal for detail-oriented professionals looking to make a tangible impact in the digital payments industry. Based in Jakarta Selatan, you'll be part of a dynamic team working at the forefront of financial technology.

In this role, you'll handle the entire merchant onboarding process, from initial application to final approval. You'll use tools like Salesforce and Zendesk to manage merchant data, track progress, and resolve any issues that arise. This is a great opportunity to develop your skills in a fast-paced, innovative environment.

If you're passionate about supporting businesses in their digital transformation journey, we invite you to apply for this exciting role.

📋 Tanggung Jawab Pekerjaan

• Manage the entire merchant onboarding process, from application to final approval.
• Use Salesforce to input and manage merchant data, track progress, and ensure compliance with regulations.
• Coordinate with cross-functional teams to resolve any issues or concerns that arise during the onboarding process.
• Use Zendesk to provide excellent customer service and support to merchants throughout the onboarding journey.
• Ensure all necessary documentation is completed and submitted in a timely manner.
• Stay up-to-date with industry trends and best practices in merchant onboarding.
• Assist in the development and implementation of new onboarding processes and procedures.
• Provide regular reports on onboarding metrics and KPIs to the operations team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in a customer service, operations, or support role, preferably in the financial services or digital payments industry.
• Proficient in using Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Attention to detail and the ability to work in a fast-paced, high-pressure environment.
• Familiarity with merchant onboarding processes and regulations in Indonesia.
• Ability to multitask and prioritize tasks effectively.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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