Customer Service Representative (Voice Account) - Premium Client Support Role

Join Transcom, a global leader in customer experience solutions, and embark on a rewarding career as a Customer Service Representative (Voice Account) in the vibrant heart of Bali. This is your opportunity to deliver exceptional service to international clients while working in one of Indonesia's most beautiful and culturally rich destinations. As a Premium Client Support Role, you'll be part of a dedicated team ensuring our clients receive the highest level of service.

In this role, you'll handle inbound and outbound calls, resolving customer inquiries and issues with professionalism and efficiency. You'll use our advanced CRM system, Salesforce, and our proprietary contact center software, Transcom Connect, to manage and track customer interactions. This is a dynamic and fast-paced environment where your skills and dedication will make a real difference.

Transcom is more than just a workplace; it's a community of passionate professionals committed to excellence. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. If you're ready to take your career to new heights in Bali's stunning landscapes, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, providing excellent customer service to international clients.
• Resolve customer inquiries and issues promptly and professionally using our CRM system, Salesforce.
• Manage and track customer interactions through Transcom Connect, ensuring all queries are logged and followed up.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Collaborate with the team to continuously improve customer service standards and processes.
• Participate in training and development programs to enhance your skills and knowledge.
• Provide feedback and suggestions for process improvements to enhance customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work in a team environment and collaborate effectively.
• High level of accuracy and attention to detail.
• Valid SIM card and willingness to work in Bali.
• Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

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